Frequently Asked

If you have booked a non-refundable rate, payment is required immediately, in which case the hotel requires payment by credit card. In exceptional cases, bank transfers can also be accepted.

If you have booked a flexible rate and paid on arrival, we accept credit cards, bank cards and cash.

Whether you pay for your reservation directly or not, a credit card is required to secure your reservation. The hotel may need to temporarily pre-authorize your credit card to secure your reservation, after which you can choose to pay with another card or in cash. Regardless of your preferred method of payment, your credit card details are required during the booking process.

If a payment or pre-authorization is made by a third party when booking and / or the name of the credit card holder differs from the name of the booking person and / or guests, the hotel will probably ask for a scanned copy of the document. identity of the card holder as well as a signed authorization letter from the card holder with their agreement regarding the use of the credit card for the reservation.

If a third party wishes to pay the reservation on arrival, that's fine.

Tourist tax is a municipal tax for paid accommodation in Amsterdam. The Amsterdam city council requires each tourist to pay 12,5% of the total room price to improve the city and its facilities.

If your reservation was made prior to January 2024 you will be asked to pay the new city tax upon arrival to the hotel. If you have any further questions please give us a call or send us an email.

Our registration starts at 2:00 p.m. If there are rooms available before this time, it may be possible to check in early depending on arrival time and availability, in which case we would be happy to oblige you. If you want to enjoy the day without a load with suitcases, you are more than welcome to leave your luggage at reception until your return or until your room is ready. Our reception is open 24 hours a day, so a reception agent will always be present.

Go to the contact page for our location and directions.

Unfortunately, we do not offer hotel parking. However, street parking in front of the hotel costs EUR 6 per hour or EUR 56 for 24 hours.

Alternatively, the P + R car park offers EUR 10 for 24 hours, the closest being the P + R Olympic stadium.

Unfortunately, we do not offer a shuttle service. That said, Amsterdam's urban transport is fast and efficient.

Check-out time can be as early as you need it to be and as late as 11:00. Our reception runs 24 hours, and therefore if you needed to leave you luggage behind in order to enjoy the day before your flight, you may absolutely do so with the Front Desk.

An earlier departure is not a problem. The cancellation conditions then apply.

Your credit card details are required to guarantee your booking up to your arrival at the hotel. Payment will be made at the hotel. If you cannot take up your booking, you need to cancel no later than 48 hours prior to your date of arrival. Please take into account that the date of arrival starts at 0.00 am (CET.). Bookings not cancelled 2 days before arrival will be billed at 100% penalty. In case of a no-show, the total price of the booking will be charged.

 

*A different cancellation policy may apply for group bookings and/or long-term reservations (more than 5 days). The hotel will contact you if this is the case.

The hotel reserves the right to pre-authorize your credit card for validity prior to arrival.

Your credit card details are necessary to qualify for this rate. No modifications or cancellations can be made after booking. Upon booking, the payment is charged immediately, thus rendering your reservation non-refundable and non-modifiable. You may cancel your booking, but not without incurring 100% of the penalty.