If you have booked a flexible rate, you may cancel your reservation up to 48 hours prior to your date of arrival. You may do so directly or through the reservation platform/agency with which you have booked. Please take into consideration that the date of arrival starts at 0.00 am (CET).
If you have booked a non-refundable rate, the reservation is charged immediately and thus rendered non-refundable or modifiable. You may cancel your booking, but not without incurring 100% of the penalty.
If you have booked a flexible rate and paid on arrival, we accept credit cards, bank cards and cash.
Whether you pay for your reservation directly or not, a credit card is required to secure your reservation. The hotel may need to temporarily pre-authorize your credit card to secure your reservation, after which you can choose to pay with another card or in cash. Regardless of your preferred method of payment, your credit card details are required during the booking process.
If a third party wishes to pay the reservation on arrival, that's fine.
Tourist tax is a municipal tax for paid accommodation in Amsterdam. The Amsterdam city council requires each tourist to pay 7% of the total room price + EUR 3 per person, per night tourist tax for accommodation to improve the city and its facilities. More information can be found at: www.amsterdam.nl/nl/community-taxes/tourist-tax.
Our registration starts at 2:00 p.m. If there are rooms available before this time, it may be possible to check in early depending on arrival time and availability, in which case we would be happy to oblige you. If you want to enjoy the day without a load with suitcases, you are more than welcome to leave your luggage at reception until your return or until your room is ready. Our reception is open 24 hours a day, so a reception agent will always be present.
Alternatively, the P + R car park offers EUR 10 for 24 hours, the closest being the P + R Olympic stadium.
During your stay
Regrettably, Hotel Iron Horse does not allow pets.
If a room is booked for an unaccompanied teenager under the age of 18 years old, a permission letter is required by the parent or legal guardian, along with copy of identification of said parent or legal guardian, including a signature and contact information. We also recommend informing us ahead of time at email@example.com
Hotel Iron Horse is a 100% non-smoking hotel. It is strictly forbidden to smoke anywhere within the hotel facilities, including the inner courtyard or outside your hotel room window. A fine of EUR 150 will be charged if we suspect or find our guests tampering with fire and safety equipment or if found smoking anywhere inside the hotel.
Hotel Iron Horse is well equipped to accommodate the disabled. Although our hotel is not set up with elevators, we have many rooms located on the ground level, as well as washrooms equipped with grip bars. We strongly recommend our disabled guests to inform us of their requirements and restrictions prior to their arrival so that we can accommodate them accordingly.
We do not serve breakfast in our hotel. We offer a takeaway breakfast. You can pick up your breakfast to go each morning from reception.
Our takeaway breakfast is ready to be picked up daily between 07:00 and 10:00 from Mondays to Fridays, and between 08:00 and 11:00 on Saturdays and Sundays.
Check-out time can be as early as you need it to be and as late as 11:00. Our reception runs 24 hours, and therefore if you needed to leave you luggage behind in order to enjoy the day before your flight, you may absolutely do so with the Front Desk.
An earlier departure is not a problem. The cancellation conditions then apply.
Your credit card details are required to guarantee your booking up to your arrival at the hotel. Payment will be made at the hotel. If you cannot take up your booking, you need to cancel no later than 48 hours prior to your date of arrival. Please take into account that the date of arrival starts at 0.00 am (CET.). Bookings not cancelled 2 days before arrival will be billed at 100% penalty. In case of a no-show, the total price of the booking will be charged.
*A different cancellation policy may apply for group bookings and/or long-term reservations (more than 5 days). The hotel will contact you if this is the case.
The hotel reserves the right to pre-authorize your credit card for validity prior to arrival.
Your credit card details are necessary to qualify for this rate. No modifications or cancellations can be made after booking. Upon booking, the payment is charged immediately, thus rendering your reservation non-refundable and non-modifiable. You may cancel your booking, but not without incurring 100% of the penalty.