we have implemented the following policies:
Updated December 2020
What precautions have we taken against the coronavirus?
The health of our employees and guests is our top priority. Therefore we have taken various measures. For example, we have adjusted our hygiene regulations and we are extra alert to the health of our employees and guests. This also means that we no longer shake hands at reception or other times. We also encourage guests and our employees to follow the RIVM guidelines (National Institute for Public Health & Environment). Furthermore, we have tightened up our cleaning protocol. Our restaurant is currently closed and we serve breakfast in the room or in a take-away bag.
What does this mean for your stay in Hotel Iron Horse?
- You can bike around the city, walk a virtual tour around the historic architecture or relax in many parks.
- For food, we have teamed up with our friends at UMAMI by Han and Le Pain Quotidien for in room take-away options.
- Essential shops, food markets and public transport will remain open as usual and some restaurants have set up local produce outside their shop! Although wearing a facemask is mandatory.
Is breakfast and dinner still served?
All restaurants and cafes in the Netherlands are currently closed. This also concerns our own restaurant. However, we offer breakfast to-go and there are plenty of restaurants offering take-away services. We do have an extensive list of our favourites recommended local take-away and breakfast options. Please contact us before your stay to help arrange for your stay and make it as comfortable as possible.
How can I cancel my stay?
If you have booked a flexible rate, you can cancel your trip up to 48 hours before the day of arrival (local time). Please contact the provider with whom you booked. Did you book directly with our hotel? Please contact us directly via email@example.com of telephone number +31 20 26 29 220.
For non-refundable rates, you will not get your money back if you cancel. In certain cases you can change your reservation or receive a voucher for the value of your stay and spend it on a reservation later in 2020 or 2021. Please contact our reservations department by email: firstname.lastname@example.org. We also recommend that you contact your travel insurance if you want to know whether they will reimburse this.
Is contamination known among our employees or guests?
There have been no cases of contamination with any of our employees or guests. We remain highly alert to the health of our employees and guests. We continue to closely follow any developments, measures and regulations regarding the coronavirus and we are committed to informing our employees and guests as well as possible.
What measures have been taken by the Dutch government?
The government provides daily updates on the measures it is taking to combat the spread of the virus. We follow the website of the RIVM (National Institute for Public Health & Environment) to stay informed: https://www.rivm.nl/en/news/current-information-about-novel-coronavirus-covid-19.