we have implemented the following policies:
Updated February 2022
What precautions have we taken against the coronavirus?
The health of our employees and guests is our top priority. Therefore we have taken various measures. For example, we have adjusted our hygiene regulations and we are extra alert to the health of our employees and guests. This also means that we no longer shake hands at reception or other times. We also encourage guests and our employees to follow the RIVM guidelines (National Institute for Public Health & Environment). Furthermore, we have tightened up our cleaning protocol.
What does this mean for you?
In order to make your stay as pleasant as possible, we ask that you fully comply with our rules during your stay with us. Facemasks must be worn at all times in public areas, including the elevator.
What does this mean for your stay in Hotel Iron Horse?
- You can bike around the city, take a guided walking tour around the historic architecture or relax in one of the many parks.
- Visit one of the many museums on our doorstep.
- For food, we have teamed up with our friends at UMAMI by Han for a delicious hotel dining experience.
- Shopping, food markets and public transport are open as usual
Ask for a city map and some fun 'to-dos' around the city!
Is breakfast and dinner still served?
All restaurants and cafes are allowed to open again. Our own restaurant however will remain closed for breakfast but, we offer breakfast to-go. Our restaurant is open serving delicious dinners with Umani by Han. We also have an extensive list of our favourites recommended restaurants and take-away options. Please contact us before your stay to help arrange for your stay and make it as comfortable as possible.
How can I cancel my stay?
If you have booked a flexible rate, you can cancel your trip up to 48 hours before the day of arrival (local time). Please contact the provider with whom you booked. Did you book directly with our hotel? Please contact us directly via firstname.lastname@example.org of telephone number +31 20 26 29 220.
For non-refundable rates, you will not get your money back if you cancel. In certain cases you can change your reservation or receive a voucher for the value of your stay and spend it on a reservation later in 2020 or 2021. Please contact our reservations department by email: email@example.com. We also recommend that you contact your travel insurance if you want to know whether they will reimburse this.
Is contamination known among our employees or guests?
There have been no cases of contamination with any of our employees or guests. We remain highly alert to the health of our employees and guests. We continue to closely follow any developments, measures and regulations regarding the coronavirus and we are committed to informing our employees and guests as well as possible.
What measures have been taken by the Dutch government?
The government provides daily updates on the measures it is taking to combat the spread of the virus. We follow the website of the RIVM (National Institute for Public Health & Environment) to stay informed: https://www.rivm.nl/en/news/current-information-about-novel-coronavirus-covid-19.