Terms & Conditions

Your credit card details are required to guarantee your booking up to your arrival at the hotel. Upon receipt of the reservation, the hotel will make an authorization on your credit card for the full amount of the reservation. Payment will be made exclusively to the hotel. If you cannot take up your booking, you need to cancel no later than 3 days before your date of arrival. Please take into account that the date of arrival starts at 0:00 (CET.). For bookings not cancelled 3 days before arrival, will be charged for the total price of the booking. Also, in case of a no-show, the total price of the booking will be charged. A different cancellation policy may apply for group bookings. The hotel will contact you within 24 hrs. if this is the case.

In case you booked a NON REFUNDABLE room or package, the following conditions are applicable:
Your credit card details are necessary to qualify for this promotion. No change or cancellation can be made after booking. Upon booking, you accept to be charged for the full price of the stay, this amount is non refundable in case of cancellation or change of dates of stay.

Data Protection

The following information is intended to clarify our position on data privacy, illustrate how we protect personal information and how we use your information in the event that it is provided to us for use in connection with the services we offer (e.g. newsletters, sweepstakes, bookings), as well as inform you that you may revoke your consent to the storage and use of your personal data at any time.

Our position on data privacy
We take the protection of personal data very seriously and are committed to respecting the privacy of all individuals who use our sites. We can assure you that we handle all personal data of the users of our website in accordance with applicable legislation on the protection of personal data, in particular the General Data Protection Regulation (GDPR)

What are personal and person-related data?
For the purposes of the GDPR, personal or person-related data means any information concerning the personal or material circumstances of a natural person, e.g. name, address, email address, phone number, age, gender or areas of interest. However, we only collect, process and use data for specific purposes – with your permission – which we need in order to be able to register you as an e.g. guest, newsletter subscriber, reviewer or sweepstakes participant.

Do we furnish your personal data to third parties?
As a rule, we only use your personal information within our company. However, in order to perform some of our online services we also contact other Group companies and affiliated partner companies. We can assure you that these companies have committed to use your personal information solely in accordance with our instructions and for the intended purpose. Additional access to or use of this data by these companies is excluded. Beyond this, we only provide your personal data to third parties after obtaining your express consent.

Cookies
Cookies are small files that can be stored on the computer of a visitor to our our website. Cookies make it easier to use our site and help to recognize you at your next visit. Cookies can be used to e.g. create user profiles. They help us to better align the contents of our website with your needs. Our company’s cookies do not contain any information about you, but rather only a code which has no meaning outside of our online offerings. In addition, cookies cannot harm the website visitor’s computer system. Should you opt to not take advantage of cookies, you can disable and re-enable them by using a simple method in your browser.

Use of Facebook Social Plugins
Our website uses social plugins (“plugins”) of the Facebook social network, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo or the phrase “Facebook Social Plugin”. Your browser establishes a direct connection with Facebook’s servers when you load one of our website pages that contains a plugin of this type. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the website by the latter.

By integrating the plugin, Facebook receives information that you have accessed the relevant website in our online presence. If you are logged into Facebook, Facebook can store the visit your Facebook account. If you interact with the plugins, e.g. by pressing the “Like” button or leaving a comment, the corresponding information is transmitted from your browser directly to Facebook and stored there.

Please refer to Facebook’s Data Policy for information regarding the purpose and scope of data collection as well as additional processing and use of this data by Facebook, as well as your associated rights in this respect and settings options you can use to protect your privacy. If you do not want Facebook to collect information about you visit to our website, you must log out of Facebook before visiting our website.

Use of Google Analytics for internet statistics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses so-called “cookies”, which are text files stored on your computer and help analyse how you use this website. The information generated by the cookie about your use of this website is typically transmitted to and stored by Google on servers in the United States.

The Google tracking codes on this website employ the anonymizelp() function, which shortens IP addresses in order to prevent their direct association to particular individuals during processing. This applies within Member States of the European Union and in other contracting States to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

On behalf of Hotel Iron Horse B.V., Google will use this information for the purpose of evaluating your use of Hotel Iron Horse B.V. and compile reports on website activity in order to provide Hotel Iron Horse B.V. with other services relating to the website’s activity and internet usage. Google will not associate the IP address transmitted by your browser via Google Analytics with any other data held by Google.

You may prevent storage of the cookies by selecting the appropriate settings on your browser software, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can use a Google Browser-Plugin to opt out of the transmission of the data generated by the cookie regarding your use of the website (including your IP address) and the processing of these data by Google. To do so, you need to download the browser plug-in available at the link and install it. To permanently disable this function, your browser must also accept cookies.

Right to information
In accordance with applicable law, on request we will inform you in writing whether and which of your personal data are stored with us. You may, at any time, revoke your consent to the processing and use of your personal data with future effect and, in accordance with statutory provisions, you have the right to delete, block or correct this information. You may, at any time, obtain information regarding your personal information stored at Hotel Iron Horse B.V. by sending the associated request via e-mail to info@hotelironhorse.com or sending a written request to the following address:

Hotel Iron Horse B.V., Overtoom 33, 1054HB Amsterdam, The Netherlands

Our right to modify this privacy policy
We reserve the right to modify this privacy statement without notice in accordance with applicable data protection laws.